FAQ's

Here is where you'll find frequently asked questions separated into categories. If you have looked through FAQ and we don't have answer here, contact us!

How do I cancel my current subscription?

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How can I reset my password?

Why do I ask silly questions?

How do I cancel my current subscription?

How can I reset my password?

Why do I ask silly questions?

How do I cancel my current subscription?

How can I reset my password?

Why do I ask silly questions?

How do I cancel my current subscription?

How can I reset my password?

Why do I ask silly questions?

Can you sell me a copy of the patterns used to manufacture some of your wholesale products?

Read Answer

What forms of payment do you accept?

Read Answer

Is Sewing Incubator available for hire as a Film location?

Read Answer

Yes, but it all depends on availability and budget allocated

Can I go to the factory to meet the people making my products?

Read Answer

We are meeting members at our showroom during regular business hours, but factory access is not allowed in observance of OSHA and health safety measures to slow the spread of Covid

Do you sign NDAs?

Read Answer

Can you tell me what brands you’ve developed or manufactured for?

Read Answer

We don’t share proprietary client information with anyone outside of those authorized by them and our legally binding Service Agreement includes a comprehensive Confidentiality clause

How does Finance work?

Read Answer

Paypal You can apply for finance if you have not been in business for at least 2 years or your business is not based in USA Behalf USA businesses operating for at least 2 years can apply for invoice finance

What are your payment terms?

Read Answer

Accelerator Membership & Projects 100% Pro-forma is required for all Toolboxes + one on one consultations + Wholesale + Non member projects valued at less than $2000 50% Deposit is required to start all sample and production manufacture (CMT) projects valued at $2000.+ Balance Payment required to release sample and production (CMT) projects Finance application available for Paypal or Behalf

How do you maintain secure access to Pro Toolbox membership?

Read Answer

Each toolbox has an administative login that we manage here in USA in addition to the primary security from host server

How many users does the toolbox allow?

Read Answer

Product Toolbox 1 log in and up to 2 users Pro Toolbox 1 log in and user per module or 1 Admin log in and (2) users for Full Pro module

What happens to my files if I forget to renew my Pro Toolbox?

Read Answer

- You’ll get a renewal notice a month before it’s due - If you forget to renew the Toolbox you won’t be able to access your files but they won’t be immediately deleted - You can order a file back up estimate within 30 days of membership expiration as one time service - Membership login and all related files will be permanently deleted if Toolbox is not renewed within 30 days of expiration

Do you offer student or military discounts?

Read Answer

Not at the moment, but you will find that our toolboxes end up costing much when compared to “formal education” college programs We offer Product Toolbox finance through Paypal (link) and USA businesses operating for at least two years may qualify for term finance through Behalf (link)

Can I request one on one training with Rocio?

Read Answer

You sure can… You can upgrade to request one on one training with Rocio during regular business hours

Do I need to have a product developed by Sewing Incubator to get started with Product Toolbox Accelerator?

Read Answer

No, the Burst Product Toolbox doesn’t require that you are ready to develop a product

How is the Pro Toolbox different from an accredited college or other online courses?

Read Answer

How many colleges have created a course designed by industry professionals that includes the CAD tools and accelerated training to start making money?

How is the Product Toolbox different from an online course?

Read Answer

There are many online courses that can show you how to develop or manufacture products, but how many guarantee that you’ll end up with a consumer product ready to sell when you complete all the modules of the course?

How do I know which Toolbox is right for me?

Read Answer

Product Toolbox Burst membership is available on a monthly subscription, so if it doesn’t feel right you can cancel the monthly subscription and access to FB group Pro Toolbox Demo is available upon request to help choose which membership is the best fit for your business model

When do the member video calls take place?

Read Answer

We the video calls in the private FB Group every other Saturday at 9:00AM (PST) for Pro Group and 10:00 AM (PST) for Product group Accelerator members are encouraged to prepare their questions in advance and get them answered by Sewing Incubator or their fellow group members

How do the Accelerator Toolboxes work?

Read Answer

Toolboxes include all the digital tools developed to accelerate results in addition to accessing support systems that includes exclusive Facebook groups where you can meet piers and weekly video guidance meetings that allow you to learn at your own pace

Are wholesale products refundable?

Read Answer

No, all sales are final but we can exchange products with quality issues once the item in question is received and exchange authorized Quality issues are almost non-existent (0.002% probability) as all orders are inspected 100% before leaving the warehouse

How long does it take to get additional inventory for out of stock products?

Read Answer

The sustainable nature of our wholesale product model means that some materials may be limited to a one time limited run while other readily available materials allow us to manufacture additional inventory within 1 - 2 weeks as required

Can I order sizes or colors that are not readily available for wholesale?

Read Answer

Sorry but patterns used for wholesale are proprietary If you want to Develop a similar fit, you can try our Product Accelerator Toolbox

Can you drop ship to my buyers?

Read Answer

No, but we can ship to the processor or distributor of your choice

What if I already have products from another company that just need my label sewn?

Read Answer

We can do that, but keep in mind that our minimum production project is $3000 and we don’t know how many units that will cover until you send samples to create an estimate

Can I order product samples before placing wolesale order?

Read Answer

Yes you can!… Sample prices are listed next to wholesale prices and availability is based on stock levels (size, color, etc)

Can you give me a price list for your wholesale products?

Read Answer

You can access wholesale products when you complete the wholesale application (link to download wholesale application)

Do you require a minimum wholesale order?

Read Answer

Wholesale orders have a minimum value requirement per product: 1 Product $750 minimum 2+ Products $500 minimum for each product

Can you sew my brand’s label onto wholesale products by Sewing Incubator ?

Read Answer

Yes!… If you supply the labels and confirm place to sew the label we can prepare an estimate of how much it will cost to sew your own labels

Do I need to have a product Developed by Sewing Incubator to buy Wholesale?

Read Answer

No, wholesale products are sold “as is” with the option to sew your brand label wherever suitable

Do you repair Velocity hardware that was purchased second hand?

Read Answer

It depends on whether it’s a genuine Velocity product and repair options / costs depend on what the problem is

Do you have a hardware price list?

Read Answer

Once we understand your specific needs we’ll be happy to give you an estimate

What is the plotter’s printing speed?

Read Answer

Speed varies depending on the number of printing heads 1 head prints up to 35 yards or 32 m per hour 2 heads print up to 65 yards or 59 m per hour 4 heads print up to 100 yards or 91 m per hour

What type of paper and size can be used on the 66 inch – 72-inch plotter?

Read Answer

Plotting Paper Roll Type Bond plotter paper Roll with 3 inch core size Weight 30 lb - 35 lb or 14 kg - 16 kg Roll Width to Plot 36 “ - 72” or 91 cm to 1.8 m

What type of paper and size can be used on the Pattern Plotter or Cutter 49 inch?

Read Answer

Plotting Paper Roll Type Bond plotter paper Roll with 3 inch core size Weight 30 lb - 35 lb or 14 kg - 16 kg Plotting & Cutting Roll Type Oaktag/Manila plotter paper Roll with 3 inch core size Weight 2X 125 lb - 3X 150 lb or 56 kg - 68 kg Roll Width to Plot or Cut 36 “ - 60” or 91 cm to 1.5 m

What type of ink do Velocity plotters it use?

Read Answer

Plotters use HP 45 ink cartridges which cost around $50.00 USD and can print up to 6000 yards

What type of warranty do Velocity products come with?

Read Answer

1 Year parts The customer doesn't pay for parts for one whole year if the parts are needed 3 months labor Technician will be able to assist you via remote access

What files formats can the plotter print after set up?

Read Answer

Natively compatible with PLT, HPGL & HPGL2 We can test some DXF or DWG files for compatibility but we don’t guarantee that every file will be compatible

What industrial CAD programs is the plotter compatible with?

Read Answer

Pro Toolbox Accelerator Gerber AccuMark Optitex PAD system Tukatech Audeces StyleCAD Lectra

Can you add projects that I have with other manufacturers to the Dashboard?

Read Answer

Sorry, but the dashboard requires data that is only available form Projects created by Sewing Incubator

Do I have to pay extra to use Project Dashboard?

Read Answer

No, use of our proprietary dashboard is part of our commitment to help Sewing Incubator clients succeed!

Do you need to have a CAD system to make the plotter work?

Read Answer

You don’t need a CAD system to print, as the plotter comes with its own program that reads and prints compatible files. If you need to create compatible files, we recommend our Pro Toolbox Accelerator

What’s the average turn around for a Production Manufacture Project?

Read Answer

3 - 8 weeks from when all materials and deposit payment are received by Sewing Incubator

Can you sew a production order from pieces I have cut?

Read Answer

Sorry but we won’t manufacture orders that we have not cut from markers created by Sewing Incubator

Can I get production units as they are ready before you finish the whole order?

Read Answer

Sometimes we may be able to release weekly shipments when corresponding balance is paid, but we usually don’t offer this option to allow enough time for Quality Control

Can you give me a price from a sample developed by another factory?

Read Answer

We won’t be able to give you a firm estimate in writing, but we MAY be able to give you an idea IF we have produced something similar in the same quantities your order forms show

What if I already have paper markers created at another place ?

Read Answer

We may be able to use paper markers not created by Sewing Incubator after we evaluate a copy of the mini-marker and you sign a waiver absolving us of any losses due to marker errors or waste

Can you give me a manufacture price from an image or a drawing?

Read Answer

No, we can only give you a firm estimate in writing when we complete Product Development but it will cost you at least $2000 to meet our minimum for production manufacture

Do you require a minimum order for manufacture?

Read Answer

Manufacture projects have a minimum value requirement per style:

Who sources fabric and trim for my Manufacture Project ?

Read Answer

The option is yours!… If you have a working relationship with a reliable wholesale supplier you can provide materials You can also include sourcing of fabric and trim as part of a Product Development Project as long as you can provide fabric and trim samples and can commit to a minimum of one roll of fabric per color to produce right after sample is approved

Do I need to have a product Developed by Sewing Incubator to have a Product Manufactured?

Read Answer

Yes, we require Development and Pre-Production at Sewing Incubator to manufacture a product

What’s the average turn around for a Pre-Production Project?

Read Answer

Grading 1 week from when grading rules specifications are received from client Markers 1 week from when all materials and deposit payment are received by Sewing Incubator

Can I get a paper copy of graded nests or markers created by Sewing Incubator?

Read Answer

Yes, Pre-Production projects include 1 graded nest per style and 1 marker paper copy to be used for production, but additional copies can be requested and paid for as an additional service

Can you grade from any CAD pattern files?

Read Answer

Files created using Pad System V5 are fully compatible, but other file types require a test file to confirm compatibility Please refer to list of pattern files that may be compatible for conversion

What if I already have graded paper patterns?

Read Answer

We may be able to use the base size paper patterns not created by Sewing Incubator after conducting an audit to determine they meet professional industrial standards Then we’ll digitize the base size pattern and grade the pattern in our cad system after we’ve developed your sizing standard

Can I just get a marker without manufacturing?

Read Answer

No, because we only prepare markers when all the fabric for a production order is at our warehouse

Do you offer standard sizing?

Read Answer

There is no such thing as standard sizing!… We can get you started with the base size, but developing size standards for a brand requires some competitive information from each brand that shouldn’t be hard to provide

Do I need to commit to production manufacture to have a Product Developed?

Read Answer

No, but you need to provide ALL fabrics and trim that you intend to use for manufacture

What’s the average turn around for a Product Development Project?

Read Answer

1 - 3 weeks from when all materials and deposit payment are received by Sewing Incubator

Can you sew a sample from pieces I’ve cut?

Read Answer

Sorry but we won’t sew samples that we have not cut under our supervision

Can I get a paper copy of patterns created by Sewing Incubator?

Read Answer

Yes, Development projects include 2 paper copies… 1 to be used for product development and the other to be printed for you when the sample and pattern are approved for production

How do I get my first project started with Sewing Incubator?

Read Answer

Most people who are new to product development & manufacture avoid costly mistakes by scheduling a 1st consultation

What is your minimum production order (MOQ)?

Read Answer

Product Development There is no minimum order for Product Development projects Production Manufacture projects have a minimum value requirement per style:Wholesale Minimum $750 per product or $1000 for 2+ products

Where can I get prices or project estimates?

Read Answer

You can access online price list or request project estimates if you have all items required here (link to estimates page)

Are there any products or services Sewing incubator is not a good fit for?

Read Answer

Yes, these are the categories that are not a good fit for us: Children’s Products Anything that comes in contact with a child due to the high cost of compliance Haberdashery Ties, suspenders, belts, hats, gloves, shoes Bridal or Special Occasion Formal Wear Try a tailor or formal wear specialist Lingerie Any items that require boning, underwire, cup moulding Knitting Try a knitting factory, we’re cut and sew only Alterations Try a your local dry cleaner or tailor Referrals to Factories Try an agent or referral service Alterations Try a your local dry cleaner or tailor Drop Shipping Try a distribution center or logistics company

How long will it take Sewing Incubator to complete my project?

Read Answer

Project completion can range between 2 weeks and 4 months depending on complexity

Do I need to commit to production manufacture to have a Product Developed?

Read Answer

You don’t need to commit to a production manufacture order to start a Product Development project with Sewing Incubator

Who sources fabric and trim for my Product Development Project ?

Read Answer

Can I just pick and choose the services I want?

Read Answer

You can only choose from services available online (link to online estimates) as long as you meet the requirements and don’t want the discounted member pricing

What if I already have paper patterns I’ve created ?

Read Answer

We may be able to use paper patterns not created by Sewing Incubator after conducting an audit to determine they meet professional industrial standards and digitizing

Can you use any CAD pattern files I may have?

Read Answer

Files created using Pad System V5 are natively compatible, but other file types require a test file to confirm compatibility Please refer to list of pattern files that may be compatible for conversion

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FAQ's

Can you sell me a copy of the patterns used to manufacture some of your wholesale products?

What forms of payment do you accept?

Is Sewing Incubator available for hire as a Film location?

Can I go to the factory to meet the people making my products?

Do you sign NDAs?

Can you tell me what brands you’ve developed or manufactured for?

How does Finance work?

What are your payment terms?

How do you maintain secure access to Pro Toolbox membership?

How many users does the toolbox allow?

What happens to my files if I forget to renew my Pro Toolbox?

Do you offer student or military discounts?

Can I request one on one training with Rocio?

Do I need to have a product developed by Sewing Incubator to get started with Product Toolbox Accelerator?

How is the Pro Toolbox different from an accredited college or other online courses?

How is the Product Toolbox different from an online course?

How do I know which Toolbox is right for me?

When do the member video calls take place?

How do the Accelerator Toolboxes work?

Are wholesale products refundable?

How long does it take to get additional inventory for out of stock products?

Can I order sizes or colors that are not readily available for wholesale?

Can you drop ship to my buyers?

What if I already have products from another company that just need my label sewn?

Can I order product samples before placing wolesale order?

Can you give me a price list for your wholesale products?

Do you require a minimum wholesale order?

Can you sew my brand’s label onto wholesale products by Sewing Incubator ?

Do I need to have a product Developed by Sewing Incubator to buy Wholesale?

Do you repair Velocity hardware that was purchased second hand?

Do you have a hardware price list?

What is the plotter’s printing speed?

What type of paper and size can be used on the 66 inch – 72-inch plotter?

What type of paper and size can be used on the Pattern Plotter or Cutter 49 inch?

What type of ink do Velocity plotters it use?

What type of warranty do Velocity products come with?

What files formats can the plotter print after set up?

What industrial CAD programs is the plotter compatible with?

Can you add projects that I have with other manufacturers to the Dashboard?

Do I have to pay extra to use Project Dashboard?

Do you need to have a CAD system to make the plotter work?

What’s the average turn around for a Production Manufacture Project?

Can you sew a production order from pieces I have cut?

Can I get production units as they are ready before you finish the whole order?

Can you give me a price from a sample developed by another factory?

What if I already have paper markers created at another place ?

Can you give me a manufacture price from an image or a drawing?

Do you require a minimum order for manufacture?

Who sources fabric and trim for my Manufacture Project ?

Do I need to have a product Developed by Sewing Incubator to have a Product Manufactured?

What’s the average turn around for a Pre-Production Project?

Can I get a paper copy of graded nests or markers created by Sewing Incubator?

Can you grade from any CAD pattern files?

What if I already have graded paper patterns?

Can I just get a marker without manufacturing?

Do you offer standard sizing?

Do I need to commit to production manufacture to have a Product Developed?

What’s the average turn around for a Product Development Project?

Can you sew a sample from pieces I’ve cut?

Can I get a paper copy of patterns created by Sewing Incubator?

How do I get my first project started with Sewing Incubator?

What is your minimum production order (MOQ)?

Where can I get prices or project estimates?

Are there any products or services Sewing incubator is not a good fit for?

How long will it take Sewing Incubator to complete my project?

Do I need to commit to production manufacture to have a Product Developed?

Who sources fabric and trim for my Product Development Project ?

Can I just pick and choose the services I want?

What if I already have paper patterns I’ve created ?

Can you use any CAD pattern files I may have?

Go Behind the Seams